Peak QR Attendance Field guide
Step 1 of 5
Peak · Field ops

QR Attendance field guide

Glance, act, verify. Use this on a phone while you set up scanning for the event. Demos stick on the right as you scroll each step.

What you will do

Open the Peak scanner, unlock the camera, choose a mode, complete one test scan (assign or check-in), and confirm the success screen.

Time ~10 minutes
Devices Phone + optional laptop

Prerequisites

What success looks like

You finish with a green confirmation on the phone (band linked, or person checked in / out), and no error sheet blocking the camera.

On a computer

Optional: organiser opens Peak to confirm roles / stations.

On the scanning phone

Open scanner → unlock camera → mode → test scan → confirm.

Start Step 1

Step 1 of 5

Open the Peak scanner

On the scanning phone
  1. Sign in to Peak on the phone browser.
  2. Open Tracking → Scanner (or your event’s scanner shortcut).
  3. You should land on Scanner setup.
Scanner setup screen showing Allow camera and sound
Expected: Scanner setup with Allow camera and sound.
More detail

Leaders may see group progress above the mode controls. Modes you are not allowed to use do not appear.

Warning

If you open Peak on a laptop by mistake, switch to the phone you will scan with.

Previous Next: Unlock camera

Step 2 of 5

Unlock camera and sound

On the scanning phone
  1. Tap Allow camera and sound.
  2. Approve the browser permission prompt.
  3. Wait until status shows Camera ready · Sound ready.
Scanner setup after permissions are ready
Expected: Permissions ready and mode actions unlocked.
Warning — camera prompt missing

Site settings → Camera → Allow, then reload. On iPhone: Settings → Safari → Camera.

Previous Next: Choose mode

Step 3 of 5

Choose the operating mode

On the scanning phone
  1. Pick the mode for this shift (only modes for your role appear).
  2. If you are on a gate desk, select the station / gate name.
  3. Tap Start / Continue into the camera.
Assign wristbands
Link blank Peak QRs to people.
Station check-in
Mark people on-site or off-site at a named gate.
Profile lookup
Read who a band belongs to (first aid / organiser).
Organiser scanner mode cards
Expected: Mode cards (or a station picker) matching your role.
Tip

Stay in one mode for the shift. Assign blank bands in Assign — don’t check in unallocated bands at a gate.

Previous Next: Test a scan

Step 4 of 5

Test one scan

On the scanning phone

Pick the path that matches the mode you opened in Step 3. Demos for both paths stay on the right.

Path A — Assign a blank band

  1. Hold a blank Peak QR in the green guide until the hold ring completes.
  2. Search or pick the person, then confirm the link.
  3. You should see an assign success confirmation.
Assign camera with Peak QR centred in the guide
Expected: QR centred; hold ring completes before search.

Path B — Station check-in

  1. Confirm the station name is correct.
  2. Scan an already assigned band.
  3. Confirm the check-in (or check-out) result sheet.
Successful station check-in result
Expected: Check-in success with the person’s name.
Warning — already assigned

In Assign, use a blank band. If the person lost theirs, use Replace.

Previous Next: Confirm success

Step 5 of 5

Confirm the deployment

On the scanning phone Optional: web console

Completion checklist

Success state: green confirmation sheet, person’s name correct, and the camera ready for the next scan after you dismiss the sheet.

Tip

Back in the web console Organisers can open Tracking → Live Status / Event Log to verify the test scan.

Previous Troubleshooting

Other tasks

Use these only when needed. Keep the main five steps for first setup.

Replace a lost or damaged band
On the scanning phone
  1. Start Replace from the person or from a scan that offers Replace.
  2. Choose Lost / Damaged (or matching reason).
  3. Scan a new blank Peak QR until Peak confirms.
Profile lookup / first aid
On the scanning phone
  1. Open Profile lookup (first-aid accounts often go straight to camera).
  2. Hold the band until Peak locks.
  3. Use View full profile when your role allows it.
Scanning tips
  • Hold still for the ring — don’t snatch the band away early.
  • One band in frame — keep other Peak QRs out of the guide.
  • Rear camera, good light — keep the Peak tab open.
  • Correct event bands — wrong prefix is rejected.

Troubleshooting

Organised by symptom. Fix the matching step, then resume.

Camera will not open / access denied

Related step: 2

Site settings → allow Camera → reload Scanner setup → tap Allow again. On iPhone also check Settings → Safari → Camera.

QR code is not recognised

Related step: 4

Not a Peak wristband URL, damaged print, or wrong event prefix. Try another band from this event’s stock.

Mode or station does not appear

Related step: 3

Your tracking role only exposes certain modes. Ask an organiser to confirm role / station is open.

“This wristband is already assigned”

Related step: 4 (Assign)

Use a blank band, or Replace for a lost band — don’t assign a second active band.

“Not allocated to your station”

Related step: 3–4 (Station)

Wrong gate selected, or the person isn’t cleared for this station.

Session expired / CSRF

Reload and sign in again. Common on shared devices after a long idle.

Get help

  1. Contact the event organiser or Peak ops lead for this site.
  2. Include: exact error text, mode, blank vs worn band, phone / browser, and a screenshot if possible.
  3. Note the time of the failed scan so they can check the Event Log.
Error — still stuck

Do not invent workarounds (sharing one phone across two gates, forcing a second band). Escalate with the details above.

Back to overview Restart Step 1