Peak QR Attendance Module Field deployment guide
Scanner · Mobile
Peak · Operations

Peak QR Attendance Module - Field Deployment Guide

A short, phone-first guide for linking wristbands, checking people in and out, looking up profiles, and replacing lost bands on site.

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Before you start

You need a Peak login with a tracking role, a phone or tablet with a camera, and Peak QR wristbands for this event.

Organiser Leader Scanner First aid

What you can do depends on your role. Modes you are not allowed to use simply do not appear.

Tip

Use the rear camera in good light. Keep the Peak tab open — switching apps can pause the camera.

Open the scanner & unlock camera

From Peak, open Tracking → Scanner (or your event’s scanner shortcut). You’ll land on Scanner setup.

  1. Open Scanner setup

    Leaders also see group progress (assigned / on-site / off-site) above the mode controls.

  2. Allow camera and sound

    Tap Allow camera and sound. Approve the browser prompt. Status should flip to Camera ready · Sound ready.

  3. Continue into a mode

    Pick a mode card, or (scanner role) choose a station and tap Start check-in.

Allow camera and sound Tap Allow, accept the browser prompt, then modes unlock.
If the prompt never appears

Check the browser site settings for Camera (and microphone if asked). On iOS Safari, reload after changing permissions.

Choose a scanner mode

Organisers see every ops mode. Leaders usually start in Assign. Station-only scanners go straight to a gate picker.

Assign wristbands

Link a blank Peak QR band to a person in your group.

LeaderOrganiser

Station check in

Mark people on-site or off-site at a named desk or gate.

ScannerOrganiser

Profile lookup

Scan to view attendee details and emergency contacts.

OrganiserFirst aidLeader*

Replace wristband

Swap a lost or damaged band without unassigning the person.

LeaderOrganiser

*Leaders only see Profile lookup when first-aid access is enabled for them.

Organiser modes Profile, station check-in, and assign after permissions are ready.
Scanner desk Pick a gate, then start check-in.

Assign wristbands

Use this when handing out blank bands at the start of an event (typical leader flow).

  1. Open Assign wristbands

    From setup, tap the Assign card (or continue if that’s your only mode).

  2. Centre the Peak QR

    Hold the band steady in the green guide until the hold ring completes — Peak confirms before linking.

  3. Confirm the person

    If the band is blank, search or pick the attendee, confirm the link, then scan the next band.

Hold to scan Centre the Peak QR in the guide until the ring completes and Peak locks.
Already assigned?

If Peak says the band is already linked, don’t force it — use Replace for lost/damaged bands, or ask an organiser.

Station check-in

For gate and desk volunteers. Each device should be tied to one open station.

  1. Choose the station

    Scanner accounts pick the gate on setup. Organisers pick it after tapping Station check in.

  2. Start check-in

    Tap Start check-in / Continue to check-in when camera, sound, and station are ready.

  3. Scan each band

    Peak marks the person on-site or offers check-out if they are already in. Confirm the sheet, then scan the next person.

Checked in Scan an assigned band at the gate — Peak confirms on-site.
Wrong station?

Go back to Scanner setup and pick the correct open station before scanning again. Don’t share one phone across two gates without changing the station.

Replace a lost or damaged band

Keeps the same person linked while voiding the old code and activating a new blank band.

  1. Start replace

    From the person’s tracking screen, or after scanning their old band where Replace is offered.

  2. Choose a reason

    Select Lost, Damaged, or the matching option, then continue.

  3. Scan the new blank band

    Centre the replacement Peak QR until Peak confirms. The old band can no longer check in.

Replace from profile Open the person on the dashboard, confirm lost or cut off, then link a new blank band.
Replace on the scanner Pick why you’re replacing, then scan the new blank band.

Profile lookup & first aid

Scan a band to see who it belongs to, where they last scanned, and emergency contacts. First-aid accounts often open straight into this camera after allowing permissions.

  1. Open Profile lookup

    Organisers pick the mode card. Pure first-aid accounts skip the chooser.

  2. Scan the band

    Hold until Peak locks — the profile sheet slides up with photo and key fields.

  3. Open the full profile if needed

    Use View full profile for deeper medical or registration detail when your role allows it.

Profile after scan Open Profile lookup, scan a band, and the profile drawer slides up with the match.

What each role usually does

Leader

Assign bands to your group, watch progress, and replace lost bands for your people. You may also get profile lookup if first-aid access is enabled.

Scanner (gate / desk)

Pick your station once, then run check-in / check-out for the queue. You won’t see assign or replace.

Organiser

Full mode chooser: profile, station check-in, and assign. Use replace when helping leaders with lost bands.

First aid

Profile lookup for emergency detail. After allowing the camera, Peak typically opens the lookup camera immediately.

Scanning tips that save time

  • Hold still for the ring. Peak waits a short hold once the QR is centred — don’t snatch the band away early.
  • One band in frame. Keep other Peak QRs out of the guide so the wrong code isn’t locked.
  • Listen for feedback. Sound cues confirm success/error when audio is unlocked.
  • Stay on the right mode. Assign blank bands in Assign; don’t try to check in unallocated bands at a gate.
  • Watch the prefix. Bands from another event (wrong scanner prefix) will be rejected — grab a band for this event.

Troubleshooting

Camera access was denied

Open the browser’s site settings for Peak → allow Camera → reload Scanner setup → tap Allow again. On iPhone, also check Settings → Safari → Camera.

“This is not a valid Peak QR code”

You’re scanning something that isn’t a Peak wristband URL, or the code is damaged. Try another band or the replacement stock.

“This wristband belongs to another event”

Wrong scanner prefix. Use bands printed for the current event.

“This wristband is already assigned”

In Assign mode, pick a blank band. If the person lost theirs, use Replace instead of assigning a second active band.

“Not allocated to your station”

That person isn’t cleared for this gate. Check you’re on the correct station, or ask an organiser about allocation rules.

Session expired / CSRF

Reload the page and sign in again. Long idle periods on shared devices often cause this.

Modes missing

Your account’s tracking role only exposes certain modes. Ask an organiser if you need a different role for the shift.

Still stuck?

Note the exact error message, which mode you were in, and whether the band was blank or already worn — then contact the event organiser.